Project Name:
Shared Service Optimization
Company Overview:
- Client provides outsourced medical claims administration services globally as a shared service
Project Scope:
- Transform the medical claims processing area by reducing turn around times and improving and measuring customer service
Project Outcomes:
- Achieved a 52% reduction in claim turn-around time from 14 days to just under 7 days
- Achieved a 3% reduction in claim liability
- Reduced head-count and other escalation department costs by 70%
- Canceled $40 million in IT spend
- Over $14 million in total project cost savings
- $20 million in claim liability benefits
